New to WayBetter games? Start here
- The WayBetter Approach to Health and Fitness
- How do WayBetter games work?
- Is WayBetter Right for Me?
- WayBetter Games 101
- Getting started with WayBetter tracker games
- No tracker? No Problem!
WayBetter Membership
- Where can I purchase a WayBetter membership?
- What happens after I take the WayBetter quiz?
- Will my membership auto renew?
- What do you do with my quiz answers?
- When I took the WayBetter quiz, my goal weight was rejected. Why?
- Do I need to lose weight to benefit from the membership?
Verification & Participation
- How do I verify that I did the activity?
- What is the syncing deadline for tracker-based games?
- How do I record a video? What if it doesn’t work?
- Can I send in more than one submission a day?
- What happens if I travel to an area that offers limited Wi-Fi?
- What happens if I send in a submission from the wrong day?
Financial Commitments, Motivation Boosters, & Payouts
- How to request a payout from WayBetter
- How do Motivation Boosters work?
- Why should I choose an Accountability Partner as my motivation booster?
- What are Financial Commitments and how do they work?
- Why do you have financial commitments?
- Is this gambling?
Trackers & Syncing: Set Up
- Do I need a smartphone to use WayBetter?
- What kind of fitness trackers can I use?
- Do you sync with Google or Samsung?
- How do I connect my fitness tracker?
- What kind of food trackers can I use?
- What can I do if my fitness tracker won’t connect?
Trackers & Syncing: Troubleshooting
Running & Walking
- "Walk It Off" / "Hit Your Personalized Step Goal" - Game FAQs
- What is the minimum pace?
- Should I pause my tracker at stoplights?
- Can I use a treadmill?
- How do I change the measurement units I see in the app?
- If I run or walk extra mileage, will it count toward my next submission?
Cancellations & Refunds
- What if my phone or tracker is lost, stolen, glitchy, or broken?
- How do I cancel my membership?
- What is the policy on membership refunds?
- How can I delete my WayBetter account?
- How do I leave a game? What is the refund policy on standard games?
- What if I need to leave the game for medical reasons?
Communication Preferences
Privacy
Rules, Guidelines, & Resources
New to "28 Days with _____" ? Start here!
- What is "28 Days with _____"?
- How is this different? What are the benefits?
- How Does it Work?
- Who is eligible to participate?
- What are the key dates and timelines?
- Who are the hosts and how do I choose?