We’re sorry you're not feeling well and hope to see you in another challenge when you feel up to it. Safety is our top priority, so we’re happy to help you leave a game if needed.
Email us at support@waybetter.app with official documentation of your situation if you need to leave the game after the standard 3-day refund window.
Official documentation can be a photo of a doctor's report, an after-visit summary, a receipt, an explanation of benefits, or some other paperwork featuring your name, the date, and a reference to an unexpected medical event or illness.
Due to the prevalence of forged doctor’s notes, we are unable to accept personally drafted emails or notes, even if they appear to be written by a healthcare professional. Should additional verification be required, WayBetter may ask for further documentation, up to and including submitting a photograph of materials with a random code word provided by WayBetter also featured in the photo.
Please email this documentation to support@waybetter.app as soon as possible after the appointment as old reports may not be admissible.
Medical refunds do not cover ongoing care for an existing condition. If you are receiving care for a pre-existing condition or injury, please limit games to those you and your doctor agree align with your capabilities.
Medical refunds require removal from all active games. Players cannot choose which games to leave.
Requests outside the scope of the medical policy will be reviewed and considered at WayBetter's discretion. If additional assistance is provided, it will be a one-time exception per player.
To be fair to other players, we don’t refund financial commitments after a game has ended, so please let us know as soon as you can.